Our Policies

Virtual Warehouse Service Agreement

(Effective Date: The date your selected plan is activated and billing begins)

This Virtual Warehouse Service Agreement (“Agreement”) is entered into between YYZ Offices (“we,” “us,” or “our”) and the individual or entity accepting these terms (“you” or “Client”).

By accepting this Agreement — whether by clicking “I Accept,” signing electronically, or confirming through any registration form — you acknowledge and agree that:

• You have read, understood, and agree to be bound by this Agreement.
• You have the legal capacity and authority to enter into this Agreement.
• You accept all referenced policies, including our Terms & Conditions, Privacy Policy, and Cookie Policy.
  
  

1. Services Provided

YYZ Offices provides Virtual Warehouse Services to support your e-commerce and inventory operations, which may include:

• Secure Inventory Storage in our Mississauga facility.
• Incoming Shipment Receiving from you, your suppliers, or your customers.
• Return Handling — receiving, logging, organizing, and storing customer returns.
• Order Fulfillment & Shipping — picking, packing, labeling, and forwarding shipments to your chosen courier or through our discounted partners.
• Optional Add-Ons such as temperature-controlled storage or custom handling solutions.
• Discovery & Setup Call — within one (1) business day of activation, we’ll review your inventory, packaging preferences, and shipment instructions.

All services are subject to availability and may be updated, modified, or discontinued with at least 30 days’ notice.

2. Account Setup & Identification

You must provide the following at sign-up:

• Valid government-issued photo identification (Driver’s License, Passport, PR Card, etc.).
• Legal company name registered to receive shipments.
• Primary contact information including phone number and email address.
• Any authorized representatives or trade names that may appear on shipments.

Shipments received under unregistered names may be refused or returned at your cost.

3. Storage Specifications

Pallet Size & Weight Limits

• Each pallet must not exceed 48″ x 40″ in base size and 48″ (4 ft) in height (including stacked items).
• Maximum pallet weight: 2,000 lbs (≈900 kg).
• Individual units over 50 lbs require prior approval.
• Oversized or overweight pallets may be refused, repacked, or billed extra handling fees.
• Single units on individual skids may be accepted if safely movable via forklift or pallet jack.

Temperature-Controlled Storage (if applicable)

• Available for sensitive inventory.
• Subject to separate plan selection and additional fees.
  
  

4. Metered & Variable Charges

Additional charges may apply, including but not limited to:

• Pallet Storage: Billed per pallet per month, based on maximum pallets stored at any time.
• Shipment Handling: Charged per shipment; includes picking, packing, labeling, and handoff using standard boxes.
• Pallet In/Out Fee: One-time fee for each pallet received or dispatched.
• Custom Handling or Kitting: Quoted separately based on complexity and materials used.

All rates are subject to applicable HST (13%) and may change with 30 days’ written notice.

5. Account Setup & Discovery Call

Within 1 business day of activation, YYZ Offices will schedule a discovery call to review:

• Product dimensions and packaging sizes.
• Shipping label formats and courier preferences.
• Custom handling or kitting requirements.

Unusual, oversized, or branded packaging not included in standard box sizes may incur premium handling fees.

6. Orders & Communication

• You’ll be assigned a dedicated email address for order submissions.
• All inventory requests, shipping instructions, and order details must be submitted through this address for timely processing.
• You must maintain a regularly monitored notification email to receive inventory updates and arrival confirmations.
  
  

7. Fees & Payment Terms

• Advance Billing: All plans and storage fees are billed in advance.
• Taxes: All prices exclude HST (13%) unless otherwise stated.
• Non-Refundable: All payments are final and non-refundable.
• Payment Method: A valid payment method must be maintained on file.
• Late Payments: Overdue accounts may incur interest at the maximum rate permitted in Ontario.
• Chargebacks: Any chargeback or payment dispute constitutes a material breach and may result in immediate suspension.

We reserve the right to adjust pricing with 30 days’ written notice.

8. Insurance Requirement

YYZ Offices does not provide insurance for stored inventory, returns, or shipments. You are solely responsible for maintaining adequate business contents, inventory, or shipping insurance.

YYZ Offices is not liable for loss, theft, damage, delay, or courier mishandling. Your sole remedy is to file a claim directly with your insurer or courier.

9. Term & Renewal

• Minimum Term: One (1) year from activation date.
• Auto-Renewal: Agreement renews automatically for subsequent terms unless cancelled in writing.
• Termination: Requires 30 days’ written notice prior to renewal or contract end date.
• Post-Termination: You must remove all inventory and update your records. Any remaining items may be disposed of or retained at cost.

Failure to provide timely notice may result in continued billing.

10. Acceptable Use & Prohibited Items

You agree not to store, ship, or send:

• Illegal, hazardous, perishable, or flammable goods.
• Oversized or unapproved items.
• Counterfeit or trademark-infringing products.

YYZ Offices reserves the right to inspect, refuse, or dispose of prohibited materials at your expense.

11. Limitation of Liability

YYZ Offices is not liable for:

• Loss, theft, or damage to goods.
• Courier errors, missed deliveries, or delays.
• Business interruption or lost profits.

Our maximum liability is limited to fees paid in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless YYZ Offices, its employees, and affiliates from claims, damages, or expenses arising from:

• Your breach of this Agreement.
• Misuse or unlawful use of services.
• Third-party claims related to your business or inventory.
  
  

13. Privacy & Data Handling

Personal and business data are collected and processed in accordance with our Privacy Policy.
By using our services, you consent to such data collection and communication by email.

14. Force Majeure

We are not liable for delays or failures due to causes beyond our control, including but not limited to:

• Courier strikes or transport disruptions.
• Natural disasters, power outages, or pandemics.
• Acts of government or legal restrictions.
  
  

15. Governing Law & Dispute Resolution

This Agreement is governed by the laws of Ontario and Canada.
Disputes shall be resolved exclusively through binding arbitration in Toronto, Ontario, under the Arbitration Act (Ontario), except where small-claims court applies.

You waive the right to participate in class actions, to the extent permitted by law.

16. Notices

All official notices will be sent to your email on file and deemed received upon sending.
You must keep your contact information current at all times.

17. Entire Agreement

This Agreement, along with referenced policies, constitutes the entire understanding between you and YYZ Offices and supersedes all prior communications.

Contact Us:
YYZ Offices
9 – 448 Gibraltar Dr., Mississauga, ON L5T 2N8
support@yyzoffices.com